1. Introduction
This Privacy Policy explains how TXA-Hub ("we", "us", "the operator") collects, uses, and protects information when you use the TXA Driver mobile application ("the App").
TXA Driver is a driver-facing application for professional transport and fleet operations. It is provided to drivers who are assigned an account by the operator's dispatch administrators. There is no public self-registration. By using the App, you agree to the practices described in this policy.
2. Information We Collect
We collect only the information needed to operate the transport service:
Account information: name, email address, phone number, identification (IC) number if provided, emergency contact name and phone number, and a profile photo (avatar) if you add one.
Location information: your device's GPS location, collected only while you are on an active trip — including in the background — so that dispatch and the assigned passenger can see your live position and estimated arrival time. Location collection stops when your trip ends.
Device & usage information: push notification token (to deliver job and message alerts), device battery level (shown to dispatch so they can support you), app version and basic diagnostic information.
Communications: chat messages between you and dispatch, and real-time audio/video during in-app calls with dispatch. Calls are live and are not recorded or stored by the App.
3. How We Use Your Information
- Assign and manage trips, pickups and schedules
- Provide navigation and share your live location and ETA with dispatch and the passenger you are assigned to
- Send you job, schedule, and message notifications
- Enable chat and video communication with dispatch
- Provide safety features such as SOS alerts and lost-signal detection
- Operate, maintain, and improve the service
We do not use your information for advertising, and we do not sell your personal information.
4. How We Share Your Information
With dispatch administrators: your profile, live location, trip status, and messages are visible to the authorised administrators who manage operations.
With the assigned passenger: during an active trip, the passenger you are assigned to can see your live location, ETA, name, and vehicle details via a tracking link.
With service providers: we use trusted third parties strictly to operate the App — for example map and routing services and push notification delivery. They process data only to provide these functions.
We do not share your personal information with any other third parties except where required by law.
5. Location Permission
The App requests "Always" / background location access so your position and ETA can be shared during an active trip. You can change or revoke this permission at any time in your device Settings, but doing so may prevent the App from working correctly during trips.
6. Data Retention
We retain your information for as long as your driver account is active and as needed to operate the service and meet legal or operational requirements.
7. Data Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS/TLS) between the App and our servers. No method of transmission or storage is completely secure, but we work to protect your data.
8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us (Section 10). As driver accounts are managed by the operator, some requests may be handled through your dispatch administrator.
9. Children's Privacy
The App is intended for professional drivers and is not directed at children under 13. We do not knowingly collect information from children.
10. Contact Us
TXA-Hub
Email: admin@txa-hub.my
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.